Returns Policy
At Plants and Greenery, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a simple returns process.
You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it. It should also be in its original packaging.
How to Return an Item
- Please ensure the item is in its original condition and packaging.
- Contact us at our website to initiate the return process.
- After receiving your return authorization, carefully pack the item to avoid damage during return shipping.
- You are responsible for the cost of return shipping unless otherwise specified.
Exemptions
Certain items are non-returnable, such as:
- Custom-made products
- Perishable items
- Plants that have been damaged after receipt
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Please note, the processing time for refunds may vary depending on your bank or payment provider.